SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxeaccessoria.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxeaccessoria.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought several as gifts, but my own needed a quick exchange due to a formatting issue. Post-exchange, it's been perfect—easy to install and adjust, with clear front and back views. Highly recommended for the price.
No problems installing it in my RV, but visibility during heavy rain is an issue.
I installed this in my old daily driver after window tinting affected my night vision. The install was easy, but the instructions were too basic. My main gripes are with the image quality—there's a bright splash screen at startup that ruins night vision, it's tricky to adjust settings, and the camera fogs up and stays fogged longer than it should. Plus, the internal screen reflects too much glare, and the backup assist bars aren't very adjustable.
It's all good. Without damage. I order a second DVR as a gift. I use the same, completely satisfied.
I'm really happy with this camera!
Setting it up on a 2012 Ram 1500 was a breeze, especially running the wires. However, I'm rating it 4 stars due to an issue with the camera's alignment. When connected to the reverse light for activating the parking mode with guidelines, the camera shifts to a zoomed-in and left-offset angle, which is pretty much ineffective for its intended use. The misalignment is significant, to the point where it's unreliable for backing up. I ended up disconnecting the feature that triggers the reverse parking mode. A better approach for me was manually adjusting the camera view on the screen when reversing. Despite center mounting, the camera's default offset is to the left, so I installed mine slightly to the right of my license plate frame for compensation. The video recording quality, capturing both front and back views, is commendable. I haven't hardwired the unit; opening my door triggers a non-disablable chime. The manual lacks detail on the functionality of various settings, like the difference between the 50mhz and 60mhz frequency options. Daytime visibility is a challenge; the mirror needs angling down to see the video clearly, and in bright light, the display becomes almost invisible, limiting its usefulness as a rearview camera. At night, the visibility is better, but direct lights can overwhelm the camera, similar to shining a flashlight into a phone camera. It survived a carwash, indicating some degree of durability, although I've only tested this once and live in Southern California, where rain is scarce. I hope future models might include an option to fully integrate it as a primary mirror, though I'm skeptical about the longevity of the rubber straps used for mounting. Overall, I'm pleased and would consider a higher-end model from this brand in the future.
I received the item I bought and installed it today. I really like it, and the rearview camera provides a clear image.
I initially equipped my truck with only a front camera but later opted to enhance it with a dash cam that includes a rear camera. The installation process was straightforward, and the camera delivers exceptionally clear images without any issues. This setup was installed on my 1999 Ford Ranger, and the cable for the rear camera was notably long, leaving ample surplus. The camera received a four-star rating from another user due to the rear camera's nighttime performance. It's true that visibility decreases when vehicles behind illuminate their headlights at night, but this is a common limitation across all cameras, whether designed for vehicles or home security. Direct light sources can impair camera visibility. Despite this, the camera is remarkable, offering a broad viewing angle.
The product packaging is excellent, without any damage.
It’s all set up and ready to go! I must say, the quality is top-notch. The visuals are clear, and the touchscreen is incredibly sensitive. Overall, I couldn’t be happier with my purchase.
The image quality on the mirror is surprisingly good for its price, although setting up the wiring was a bit more complicated than preferred. Nonetheless, the camera is highly useful.
An absolutely perfect product!
I would recommend buying it.
It's great, but beware of glare when it gets dirty, especially with bright lights from other cars.
Bought it for my daughter's car, and it's amazing. Easy to install and operate, with great features.
This mirror dash cam has been a game-changer for my driving experience. The 10-inch screen is perfectly sized, offering a clear and unobstructed view. The 4K video quality is outstanding, capturing every detail with precision. I particularly appreciate the GPS feature, which adds a level of safety and convenience. The dual lens setup provides comprehensive coverage, recording both the front and rear views. Installation was quick and easy, and the Wi-Fi connectivity works seamlessly. I can easily access and share footage from my phone, which is a huge plus. This dash cam has greatly enhanced my sense of security on the road. Highly recommend it to anyone looking for a reliable and high-performance dash cam!
A perfect backup camera solution for our Sprinter Camper van.
While not as high-end as another brand in my RV, it's a solid purchase for the price. The main downside is the screen glare on sunny days, which can obscure the rear view, but it's still useful for spotting cars in blind spots.
It works perfectly when tied to the reverse light, just as described.
I'm very satisfied with this mirror dash cam. The 10-inch screen is a perfect size, and the 4K resolution is crystal clear. The GPS feature is a great addition, making it easy to track my journeys. The dual lenses provide comprehensive coverage, and the Wi-Fi connectivity makes accessing footage so convenient. Installation was simple and didn't take long at all. This dash cam gives me peace of mind every time I'm on the road. Definitely worth the investment!
The camera functions well overall, but I find the front camera's resolution to be lacking compared to the rear, which looks better.
Easy installation, but the screen is hard to see in bright light and with polarized sunglasses.
This dash cam has exceeded my expectations. The 4K quality is incredible, and the 10-inch screen is very easy to use. I especially like the GPS feature which helps me keep track of my routes. The Wi-Fi connectivity works flawlessly, allowing me to access footage from my phone. The dual lens setup ensures I have full coverage of my surroundings. Installation was simple and straightforward. This device has definitely enhanced my driving experience. Highly recommend it to anyone looking for a reliable dash cam.
The design doesn't fully cover the existing mirror in my van, leaving a less professional look.
I am thoroughly impressed with this mirror dash cam. The 10-inch screen provides a clear and comprehensive view of the road, and the 4K resolution ensures that every detail is captured perfectly. The GPS feature is incredibly useful, allowing me to track my routes and providing an extra layer of security. The dual lenses offer excellent coverage, ensuring that both the front and rear views are recorded. Installation was straightforward and hassle-free, which was a pleasant surprise. The Wi-Fi connectivity makes it easy to view and download footage directly to my phone. This dash cam has given me peace of mind while driving, knowing that I have a reliable witness in case of any incidents. Overall, a fantastic investment for anyone in need of a high-quality dash cam!