SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxeaccessoria.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxeaccessoria.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My little poodle loves this interactive ball! It's like having a playmate that never gets tired. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
I'm impressed by its ability to move on different floor types. A well-designed product indeed!
Satisfactory
My little dog is completely in love with this interactive ball. It's like a new friend for him, always ready to play and entertain. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
The automatic interactive modes are brilliant - they really get my pooch moving!
i recently got this motion-activated dog ball for my energetic pup, and it's been a hit. my dog absolutely loves it. the ball keeps him entertained for hours, especially when i’m busy. the motion activation is brilliant; it moves on its own and grabs his attention instantly. i was worried it might be too noisy, but it’s surprisingly quiet. it’s also durable, which is great because my dog can be pretty rough with his toys. it’s easy to charge and lasts a long time on a single charge. overall, it’s a fantastic toy that keeps my dog active and happy.
A must-have for any small dog owner. This rolling ball provides endless fun.
My dog is obsessed with the chirping bird sound. It's a great way to stimulate his senses!
This motion-activated dog ball has been a wonderful addition to our pet supplies. Its ability to change modes automatically keeps my bichon frise engaged and active throughout the day.
Just ok
The motion-activated feature of this ball has been an instant hit in our home. It can move across different floor types seamlessly making playtime more exciting for our furry friend.
The motion-activated feature is genius! Keeps my dog entertained even when I'm not around.
the long tails are a nice touch, my pup loves tugging on them
I was pleasantly surprised by how well this toy works on marble floors. Highly recommended!
We've tried many toys before but nothing compares to this one: an active rolling ball that works perfectly on marble floors! No more worrying about scratches or damages.
This toy is a fantastic addition to our pet supplies. Its ability to change modes automatically keeps my dachshund engaged and active throughout the day.
The motion-activated feature of this ball has been an instant hit in our home. It can move across different floor types seamlessly making playtime more exciting for our furry friend.
recommend
Good!!!
This interactive dog ball has been a wonderful addition to our home. My dog is full of energy and needs constant stimulation, and this toy does the trick. The motion activation makes it exciting and unpredictable, which keeps him engaged. I love that it’s rechargeable; no need to keep buying batteries. It’s also tough and withstands a lot of rough play. The size is perfect for my medium-sized dog, and he enjoys chasing it around the house. It’s been great for rainy days when we can’t go outside. Highly recommend this to anyone with an active dog.
My terrier is in love with this toy! The motion-activated feature keeps her engaged for hours. Plus, it's rechargeable - no more frequent battery replacements.
Loving the long tails - adds an extra fun element for tugging games!
Loving that it's rechargeable. No more worries about batteries running out.
Impressive
This automatic rolling ball has been a game-changer for us. It moves smoothly across different floor types and the chirping bird sound stimulates our dog's senses!