SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxeaccessoria.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxeaccessoria.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
we got this interactive ball for our dog, and it’s been fantastic. he’s usually pretty picky with toys, but he took to this one right away. the motion activation is a smart feature that keeps him intrigued and playing. it’s durable enough to handle his rough play, which is a big plus. i appreciate that it’s rechargeable and easy to clean. it’s also the perfect size for him to carry around. he’s been more active and seems happier since we got it. it’s nice to see him so engaged and entertained. definitely a great buy for any dog owner.
A lifesaver during lockdown. Keeps our pup busy while we work from home.
I got this for my chihuahua who seems to have endless energy. This toy not only keeps him busy but also stimulates his curiosity with its chirping sound and colorful lights.
Great product! The automatic modes keep my puppy engaged all day.
Perfect toy to keep my pup active and entertained!
Our Shih Tzu can't get enough of this interactive ball that rolls around all by itself. The changing modes from fast running to slow running keep him entertained throughout the day!
Rechargeable feature saves us from constantly buying batteries. Great design!
Suitable for various floor types - marble, wood, tiles. So versatile!
I purchased this interactive ball for my dog, and it’s been amazing. He loves chasing it around, and the motion activation keeps him entertained for hours. It’s durable and has withstood his rough play, which is impressive. The fact that it’s rechargeable is a huge plus; I don’t have to worry about running out of batteries. It’s also easy to clean, which is important since it gets a lot of use. My dog seems happier and more active with this toy, and it gives me a break from constantly having to play with him. Highly recommend!
worthwhile
The automatic modes are genius, keeps my dog guessing what’s next.
This toy is a fantastic addition to our pet supplies. Its ability to change modes automatically keeps my dachshund engaged and active throughout the day.
My poodle loves this interactive ball! It's like having a playmate that never gets tired. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
this interactive dog ball has been a great toy for my dog. he’s very energetic and needs lots of stimulation, and this ball keeps him entertained. the motion activation is awesome; it moves on its own and catches his attention right away. it’s also durable and holds up well to his rough play. i love that it’s rechargeable, so no more buying batteries. it’s easy to use and clean too. my dog looks forward to playing with it every day, and it’s helped keep him active and happy. i’m really pleased with this purchase. highly recommend to any dog owner looking for a fun and engaging toy.
I love how this rolling toy interacts with my dog, keeping him busy while I'm at work. Plus, it’s rechargeable which means no extra cost on batteries!
Works effortlessly across different floor types, even on our carpets.
This rolling ball has made playtime more exciting for our puppy.