SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxeaccessoria.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxeaccessoria.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This holder works flawlessly with different types of phones which makes it perfect for families with different phone users like ours.
This holder’s firmer clamping design gives me peace of mind every time I hit the road - there's zero chance of your phone slipping off during sudden brakes or sharp turns! Plus, those soft silicone pads are indeed very useful – they prevent scratches and other potential damages without compromising grip strength.
Firmer clamping ensures zero chance of my phone slipping or falling!
One thing that stands out about this holder is how versatile it is — whether you own an Apple, Xiaomi, Huawei, Samsung...you name it! This thing works flawlessly with different types of phones which makes sharing cars so much easier in our family.
The 360-degree rotation feature is a lifesaver hands-free calls and navigation
This car phone holder is exactly what I was looking for. The magnetic hold is very strong, ensuring that my phone stays in place even on rough terrain. The 360-degree rotation feature is incredibly useful, allowing me to easily adjust my phone to the perfect viewing angle. Installation was quick and straightforward, and it fits well in both the air vent and on the dashboard. The design is sleek and doesn’t take up much space, which I appreciate. It’s made using my phone for navigation and hands-free calls much safer and more convenient. Overall, I’m very satisfied with this purchase and would highly recommend it to others.
Fine
The 360-degree rotation feature is fantastic! Whether I'm using my phone for navigation or hands-free calls, it's always at the perfect angle.
Magnetic cable clips are such an innovative touch! They keep my charging cord neat and within reach all the time which saves me from fumbling around looking for them each time.
This holder works flawlessly with different types of phones which makes it perfect for families with different phone users like ours.