SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luxeaccessoria.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luxeaccessoria.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our little furball is absolutely head over paws for this toy ball! It's a total game-changer, no joke. The motion activation feature? Now that's something to bark about. It's super cool, like nothing we've seen before in other toys. From the moment we introduced our pup to this new plaything, it was love at first sight. He just couldn't get enough of it and immediately chasing it around like crazy. You could see his tail wagging non-stop with joy - pure delight right there! What really gets us though is how long this thing keep him entertained. We're talking hours on end here! Our furry friend doesn't easily tire out when he has his paw-tastic ball to play with. His energy seems endless as he runs after it back and forth across the yard or living room depending where we are. The motion activation feature adds an extra layer of fun that keeps our pooch engaged all day long. Once the ball starts moving on its own, you should see his eyes light up! Honestly, seeing him so happy makes us want to join in on the action sometimes too! So if you’re looking for a way to keep your four-legged buddy occupied while also giving them plenty of exercise (without having to lift a finger), then look no further than this amazing toy ball. It’s not just another chewable thingy – trust me; it’s an interactive treat that’ll make your pupper jump for joy every single time they lay their eyes on it!
This rolling toy has become my dog's new favorite. It moves around the house freely, even on our wooden floors.
Perfect for big dogs! My dog can't get enough of it!
I recently bought this interactive dog ball for my little poodle, and it has been a fantastic addition to our home. The motion-activated feature is excellent; the ball starts rolling on its own, keeping my pet entertained for hours. It's so convenient that it can move on different floor types - marble, wood, tiles, or carpets! Plus, I love how it switches between fast and slow running modes automatically.
I appreciate that it’s rechargeable, wish the battery lasts longer
Our terrier absolutely adores his new toy! This automatic rolling ball doesn't just roll around aimlessly but interacts with him in such an engaging manner. The chirping bird sound stimulates his senses and keeps him curious all the time. Not to mention those two long tails attached to the ball add more fun as he loves chasing them around!
The chirping bird sound really stimulates my dog's senses, he goes crazy every time it starts rolling!
love how this toy interacts with my little furball. definitely a must-have for pet owners 👍
The Interactive Motion Activated Dog Ball is a brilliant product indeed! It’s suitable for various floor types which means we can use it anywhere in our house without any issue. My chihuahua enjoys both the fast running (blue light) mode and slow running (purple light) mode equally well.
Absolutely amazing! This interactive ball works great on tiles and carpets alike.
No need to worry about charging issues as it comes with a USB Type-C cable. Very convenient!
I got this for my puppy who seems to have endless energy. This toy not only keeps her busy but also stimulates her senses with its chirping sound and colorful lights.
This interactive dog toy has become an instant hit at our place! Our Shih Tzu simply cannot resist chasing after this moving ball with chirping sounds coming out of it. And when she gets tired of playing chase-the-ball game, she would tug at those long tails attached to the ball – adorable sight!
My shih tzu can't get enough of this interactive ball. It’s fascinating how it changes modes automatically from fast running to slow running, keeping him engaged all day long!
Our pug has found a new best friend in this interactive toy. The motion-activated feature keeps him on his toes, and loves chasing the two long tails around. Plus, it's rechargeable - so convenient for us!
The two long tails add an extra fun element. My dog loves chasing them around!
This automatic rolling toy works wonders in keeping my small dogs engaged throughout the day while I'm busy working from home. They are especially fascinated by its motion activation feature - they never know when or where it'll start moving next!
My pup is always excited to play with this ball, but doesn't seem to be durable
This toy has been a lifesaver for us during the lockdown, it keeps our furry friend busy while we work from home.
We have tried many toys before but nothing compares to this one: not only does it move across different floor types seamlessly but also changes speed unpredictably making playtime more exciting for our furry friend.
I am so glad I came across this automatic rolling toy! It works perfectly on all types of floors, from marble to carpets.
It's so cool how it changes modes automatically! Keeps my dog guessing what’s coming next.
This automatic rolling ball is just what our terrier needed! It moves smoothly across different floor types including tiles and carpets. And the chirping bird sound? She absolutely adores it.
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i love that the ball can run fast and slow, keeping my dog engaged all day